Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

account sync failure

more options

hello, I recently formatted my PC, and when installing Firefox again, I logged into my account and tried to sync to get my history, extensions and bookmarks. But I can't for some reason. can you help?

hello, I recently formatted my PC, and when installing Firefox again, I logged into my account and tried to sync to get my history, extensions and bookmarks. But I can't for some reason. can you help?

All Replies (1)

more options

My understanding of sync if you wipe clean and reinstall Firefox and login to Firefox sync account if the new login has nothing saved aka bookmarks or password manager it would clear the sync to match the new setup and that could remove all the saved previous data clearing all that data as well.

Helpful?

Jụọ ajụjụ

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.