Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crashes while filtering mail (Windows 8.1 IMAP)

more options

Hi all,

I was wondering if anyone else has this problem. I sometimes don't check this email account for a week or two at a time. Every time I start Thunderbird and download mail after days of not checking, it starts filtering mail and then crashes after a few minutes. I have a lot of filters. 169 and growing. Some have multiple addresses to filter. According to the filter log, it crashed after less than 2 minutes of filtering, but it seemed like it was chugging away at filtering longer than that before it crashed. If I restart and download a small number of messages it doesn't crash. If I manually run the filters on the inbox, it doesn't crash. Is there something I can try other than checking mail more often? Thanks!

Hi all, I was wondering if anyone else has this problem. I sometimes don't check this email account for a week or two at a time. Every time I start Thunderbird and download mail after days of not checking, it starts filtering mail and then crashes after a few minutes. I have a lot of filters. 169 and growing. Some have multiple addresses to filter. According to the filter log, it crashed after less than 2 minutes of filtering, but it seemed like it was chugging away at filtering longer than that before it crashed. If I restart and download a small number of messages it doesn't crash. If I manually run the filters on the inbox, it doesn't crash. Is there something I can try other than checking mail more often? Thanks!

All Replies (1)

more options

Please post your crash IDs here. You will find them in Help > Troubleshooting Information. reference https://support.mozilla.org/en-US/kb/thunderbird-crashes

Helpful?

Jụọ ajụjụ

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.