Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Software Update prompt won't go away

  • 1 nzaghachinzaghachi
  • 16
  • 2 views
  • Nzaghachi ikpeazụ nke cor-el

more options

It just says "downloading update" and "connecting to the server" forever with a hide box that comes up periodically to request software update again.

It just says "downloading update" and "connecting to the server" forever with a hide box that comes up periodically to request software update again.

All Replies (1)

more options

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder:

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)
C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\updates