Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox (3.6.1.14) cannot load Gmail if *any* extension is enabled. I've cleared all cache (with or without a Gmail tab)/history (timerange=everything)/cookies for Google & Gmail but no effect. IE has no issues. How can this be corrected?

more options

OS: Win XP


This problem presents both before and after upgrading to FF 3.4.16. Numerous cache/history/cookie purges have had no effect. Gmail loads fine if FF is run in Safe Mode. It is also fine if all plugins are enabled and all extensions disabled. If any extension is enabled I can log into Gmail but the following page (the actual email page) cannot load; it hangs and eventually suggests using HTTP mode. HTTP mode does load completely if invoked.

OS: Win XP This problem presents both before and after upgrading to FF 3.4.16. Numerous cache/history/cookie purges have had no effect. Gmail loads fine if FF is run in Safe Mode. It is also fine if all plugins are enabled and all extensions disabled. If any extension is enabled I can log into Gmail but the following page (the actual email page) cannot load; it hangs and eventually suggests using HTTP mode. HTTP mode does load completely if invoked.

All Replies (5)

more options

This seems to be a common issue. Is there a profile file that can be recreated? Do I have to delete and reinstall the extensions (hope not!)

more options

Bump! Does anyone have a solution?

more options

I've performed all the steps in this article:

http://support.mozilla.com/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can

What else can I try?

more options

this forum is worthless

more options

Maybe it's time for us to take a look at Google Chrome.