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Pixel-scrolling (eg autoscroll) causes sporadic reboot but only in Firefox.

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  • Nzaghachi ikpeazụ nke fjus

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Pixel-scrolling sporadically reboots the computer (no BSOD). I can trigger it in 1 to 3 minutes (sometimes ~10) but sometimes at first attempt.

There's many things that uses pixel-scrolling (mainly it's "Use autoscrolling"), but it only happens if there's some pictures on the site (a google result only showing text is no problem).

Other Pixel-scroll triggers:

Option "Use smooth scrolling", happened during scroll despite "Use autoscrolling" disabled.

Website "scroll-to-buttons". Happened with both options off. IE "See how it works"-buttons at http://nikerunning.nike.com/nikeos/p/nikeplus/en_EMEA/what_is_nike_plus

Websites with soft-stop scroll-borders. :S


Tried: 1. Windows reinstall and FFox with no add-ons/plug-ins.. didn't help.

2. To compare I have for a week now only used IExplorer.. no crashes.


FireFox 4.0.1 XPpro sp3

Pixel-scrolling sporadically reboots the computer (no BSOD). I can trigger it in 1 to 3 minutes (sometimes ~10) but sometimes at first attempt. There's many things that uses pixel-scrolling (mainly it's "Use autoscrolling"), '''but''' it only happens if there's some pictures on the site (a google result only showing text is no problem). '''Other Pixel-scroll triggers:''' Option "Use smooth scrolling", happened during scroll despite "Use autoscrolling" disabled. Website "scroll-to-buttons". Happened with '''both''' options off. '''IE '''"See how it works"-buttons at http://nikerunning.nike.com/nikeos/p/nikeplus/en_EMEA/what_is_nike_plus Websites with soft-stop scroll-borders. :S Tried: 1. Windows reinstall and FFox with no add-ons/plug-ins.. didn't help. 2. To compare I have for a week now only used IExplorer.. no crashes. FireFox 4.0.1 XPpro sp3

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All Replies (7)

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Can't remove.

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I've been trying to replicate your problem, but autoscroll works correctly on my system.

Try installing this add-on ( I use it myself) and see if it makes any difference: https://addons.mozilla.org/en-US/firefox/addon/smoothwheel/

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I tried a smooth-addon for investigation before (that used to work when FFox was normal).

And just like yours it too just acted as a trigger (as suspected). It doesn't fix the underlying problem, wherever that is (fresh win+FFox).

IE8 works but has other annoyances.. So I still use a cut down optioned FFox.. but cautiously and rebootingly ;) (some can't be avoided as explained).

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Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode. If it functions properly in that configuration, then one of your add-ons is the culprit.

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I did extensive safe mode scrolling (1+ hour) and it works.. BUT..

In normal mode: (Disabling didn't help) I un-installed programs to remove all add-ons and plug-ins (the windows auto-installed stuff took some googling to remove) (both lists empty) but it still bugged.

So it's not the add-ons or plug-ins unless I missed something but both lists and the config:plugins page is empty.

So..

EDIT: Just adding, the bug can take ~10 minutes to trigger but most often it's ~3 min, BUT sometimes directly.

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In Firefox 4 Safe mode disables extensions and disables hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

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Well.. only disabling hardware acceleration in normal mode worked (scrolled ~30 minutes), but.. installing newest card drivers didn't remove the problem.

Scrolling in the firefox "get add-ons" window is slow with it off, but I haven't noticed any difference in regular browsing/video displaying/web-games.. yet. (I got 7600gt).


Maybe I can use this maybe not.. Thanks anyway, but I'm wondering a bit what brought it up now, and if it will/can be fixed, (doesn't really seem to be my fault).

(though I don't remember if I had hw-acc enabled in 3.x).

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