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Firefox crashes on opening

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Fior no apparent reason my Firefox refuses to open in normal mode. Safe mode opens OK, but I want normal back!

Fior no apparent reason my Firefox refuses to open in normal mode. Safe mode opens OK, but I want normal back!

All Replies (5)

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Probably Trusteer Rapport. Crash: https://crash-stats.mozilla.com/report/index/a07ef4fe-6509-447b-9d58-0fdc72111103 & signatureSignature: _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**)

See my recent answer: /questions/892355#answer-269285


Do you even need java consoles, you have multiple versions.

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Disabled and now opens, but i've lost all my shortcuts and settings - can I restore?

Thanks

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Dont worry, found them - thanks for your help!

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Glad to have helped, thanks for posting back.

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Looks like this was my problem too.

Tom C