Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 2 views
  • Nzaghachi ikpeazụ nke knorretje

more options

Firefox crashes almost immediately on execution. I can see my home page for a moment then the crash reportes appears. There is no opportunity to run in safe mode.

Firefox crashes almost immediately on execution. I can see my home page for a moment then the crash reportes appears. There is no opportunity to run in safe mode.

Asịsa ahọpụtara

Your crashreports:
https://crash-stats.mozilla.com/report/index/bp-d18fb402-7b80-48fd-92cf-bc6a62111104
https://crash-stats.mozilla.com/report/index/bp-d5a505a0-fd8d-4dff-b25d-116e02111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This may be related to Trusteer Rapport. Try to disable it and see if that stops the crashing. For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

Gụọ azịza a na nghọta 👍 0

All Replies (1)

more options

Asịsa Ahọpụtara

Your crashreports:
https://crash-stats.mozilla.com/report/index/bp-d18fb402-7b80-48fd-92cf-bc6a62111104
https://crash-stats.mozilla.com/report/index/bp-d5a505a0-fd8d-4dff-b25d-116e02111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This may be related to Trusteer Rapport. Try to disable it and see if that stops the crashing. For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem