Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Firefox update won't download when prompted. Downloaded latest version from site but won't install because I don't have proper permissions.

  • 1 nzaghachinzaghachi
  • 2
  • 10 views
  • Nzaghachi ikpeazụ nke cor-el

MarcPupkin
MarcPupkin
more options

Prompted to download latest update when using Firefox. Downloaded latest version from site; went to install & can't because I don't have proper permissions.

Prompted to download latest update when using Firefox. Downloaded latest version from site; went to install & can't because I don't have proper permissions.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.