Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Bookmarks lost, restore doesn't work (backup files exist), library empty, power outage this morning, HELP.

  • 1 nzaghachinzaghachi
  • 2
  • 15 views
  • Nzaghachi ikpeazụ nke cor-el

frogspit
frogspit
more options

power outage this morning... don't know if Firefox was open

Now bookmarks gone

library totally empty

backup restore yields message: "Unable to process the backup file"

cannot save new bookmarks

power outage this morning... don't know if Firefox was open Now bookmarks gone library totally empty backup restore yields message: "Unable to process the backup file" cannot save new bookmarks

Edeziri site na frogspit

Asịsa ahọpụtara

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

Gụọ azịza a na nghọta 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Asịsa Ahọpụtara

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.