Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashed on my Mac, already tried updating to 9.0.1, won't load, next step?

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 2 views
  • Nzaghachi ikpeazụ nke cor-el

more options

I was running FF 8.something. My mac is running OS 10.6.8. Firefox locked while checking history and didn't subsequently load after doing a forced quit and a reboot. I updated to FF 9.0.1 and it locks up while loading. I also updated plugins, notably, Silverlight and Adobe.

What do I try next?

I was running FF 8.something. My mac is running OS 10.6.8. Firefox locked while checking history and didn't subsequently load after doing a forced quit and a reboot. I updated to FF 9.0.1 and it locks up while loading. I also updated plugins, notably, Silverlight and Adobe. What do I try next?

All Replies (2)

more options

try the alternate and easiest way by downloading here

more options

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: