Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The master password is erased upon shutdown

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke cor-el

more options

I reset the master password several times and it lasts until I shutdown and restart. When this occurred all of my saved passwords were erased. I have since set up one new saved password and it has not been erased.

I reset the master password several times and it lasts until I shutdown and restart. When this occurred all of my saved passwords were erased. I have since set up one new saved password and it has not been erased.

All Replies (2)

more options
more options

Make sure that you do not use Clear Recent History to clear the passwords.

If you use cleanup software like CCleaner then check the settings for the Firefox application.