When I open a slde show in New Yahoo Mail I can't get back to Yahoo. When I click on the "back to Yahoo" button, the screen freezes with a gray cast over it and I have to use the back button and forward button to get back to my inbox.
This problem started immediately after I upgraded to Firefox 9.0.1 If I open my inbox in my New Yahoo Mail, then open an email with attachments and then open the attachments to "view as a slide show"....I can't close the slide show and return to the email by clicking on the "return to Yahoo" button. If you click on it, it returns to the first pic shown, and if you click on it again, the pics disappear and a gray haze appears over most of the screen but none of the features under the gray screen work. I have found that if I hit the back page and then forward page buttons, I can get back to my inbox eventually, but this is a terrible "pain in the ass"!
All Replies (4)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode
I cleared the cache and removed all the Yahoo cookies....it didn't make any difference....the problem still exists. I am nervous about fooling around in safe mode and realy don't know what to check so I won't try this. The "back to Yahoo mail" button works in Explorer, worked in the previous version of Firefox, but does not work with 9.0.1 or in my Yahoo messenger which uses Firefox. This is clearly a problem with the new version of Firefox and I can't believe no one else isn't having the same problem. It's still a pain in the ass.
If you do not make any changes on the Safe mode start window then restarting in normal will make all extensions work again.
Safe mode is a diagnostic mode that disables some features like installed extensions and hardware acceleration and the JavaScript JIT compiler (JaegerMonkey).
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Last night this problem resolved itself. Either Yahoo or Mozilla must have made changes to make the function work. To whoever it was that looked after this problem.....thank you! ..............Don