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I can see Flash videos from Youtube etc, but not from finewoodworking.com.

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I can see Flash videos from Youtube etc, but I can't see the videos from finewoodworking.com. I've checked with the Adobe Flash site and I'm up to date and my Flash Player is working correctly. After I sign in to Finewoodworking.com, I should be able to view a video I select, but I get no video. Taunton Press (site owners) suggest I have a security setting wrong.

Any suggestions please ?

Robert.

I can see Flash videos from Youtube etc, but I can't see the videos from finewoodworking.com. I've checked with the Adobe Flash site and I'm up to date and my Flash Player is working correctly. After I sign in to Finewoodworking.com, I should be able to view a video I select, but I get no video. Taunton Press (site owners) suggest I have a security setting wrong. Any suggestions please ? Robert.

Asịsa ahọpụtara

You're welcome

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All Replies (7)

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Do you have any security-related extensions such as NoScript or Google Disconnect? You can check what you have installed here:

orange Firefox button or classic Tools menu > Add-ons

On the left, click Extensions.

You can copy and paste the list of all your extensions from here:

Help > Troubleshooting Information

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Thanks.

I don't appear to have either No Script or Google Dsconnect.

Here's my trouble shooting information:


 Application Basics
       Name
       Firefox
       Version
       9.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
       Profile Directory
         Open Containing Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       Add to Search Bar
       2.0
       true
       add-to-searchbox@maltekraus.de
       DoNotTrackPlus
       2.0.5
       true
       donottrackplus@abine.com
       DownloadHelper
       4.9.8
       true
       {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
       Google Translator for Firefox
       2.1.0.1
       true
       translator@zoli.bod
       IE Tab 2 (FF 3.6+)
       4.1.3.1
       true
       {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
       LinkExtend
       1.1.5
       true
       {cf47767d-5f3a-4e32-9fce-5d79565c9702}
       SortPlaces
       1.9.1
       true
       sortplaces@andyhalford.com
       @@toolbarname@@
       100007
       false
       toolbar@ask.com
       1-Click YouTube Video Downloader
       1.5
       false
       YoutubeDownloader@PeterOlayev.com
       Complitly - Speed up your search with your personal search suggestions tool
       1.1
       false
       {33e0daa6-3af3-d8b5-6752-10e949c61516}
       Freecorder Community Toolbar
       3.5.0.12
       false
       {1392b8d2-5c05-419f-a8f6-b9f15a596612}
       Freecorder YouTube Download Wizard
       1.1.10
       false
       ytvdw@pgport.com
       Google Toolbar for Firefox
       7.1.20110512W
       false
       {3112ca9c-de6d-4884-a869-9855de68056c}
       Java Console
       6.0.31
       false
       {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA}
 Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.fixup.alternate.enabled
       false
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage
       http://en-GB.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-GB:official
       browser.startup.homepage_override.buildID
       20111220165912
       browser.startup.homepage_override.mstone
       rv:9.0.1
       dom.ipc.plugins.enabled.npietab2.dll
       true
       extensions.lastAppVersion
       9.0.1
       font.name.serif.x-western
       Comic Sans MS
       font.size.variable.x-western
       14
       keyword.URL
       chrome://browser-region/locale/region.properties
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1330957679
       places.history.expiration.transient_current_max_pages
       87220
       places.history.expiration.transient_optimal_database_size
       139551866
       places.last_vacuum
       1299099718


       0









       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       NVIDIA GeForce GTS 250
       Vendor ID
       10de
       Device ID
       0615
       Adapter RAM
       512
       Adapter Drivers
       nvd3dum nvwgf2um,nvwgf2um
       Driver Version
       8.17.12.7533
       Driver Date
       5-20-2011
       Adapter Description (GPU #2)
       NVIDIA GeForce GTS 250
       Vendor ID (GPU #2)
       10de
       Device ID (GPU #2)
       0615
       Adapter RAM (GPU #2)
       512
       Adapter Drivers (GPU #2)
       nvd3dum nvwgf2um,nvwgf2um
       Driver Version (GPU #2)
       8.17.12.7533
       Driver Date (GPU #2)
       5-20-2011
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.1.7600.16763)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA GeForce GTS 250) -- OpenGL ES 2.0 (ANGLE 0.0.0.809)
       GPU Accelerated Windows
       1/1 Direct3D 10

I've deleted everything referring to my printer to get this down to acceptable size.

Regards,

   Robert.
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

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Thank you.

Having started in safe mode with the addons disabled, I can see the video (after signing in).

How do I identify the offending addon, if it is that ?

Regards,

Robert.

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If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
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I've followed that and found "Do Not Track Plus 2.05" was the culprit.

I've removed it and all is fine now.

Thank you very much !

Regards,

Robert.

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Asịsa Ahọpụtara

You're welcome