Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF 14.01.1 Keeps Going "Not Responding"...How to Revert Back?

  • 3
  • 17
  • 1 view
  • Nzaghachi ikpeazụ nke alan_r

more options

I am using FF 14.0.1, which just recently was automatically updated. Ever few minutes it goes "Not Responding." This happens on many different websites and actions, so I can relate it to anything in particular. I am running Windows 7 Professional x64.

How do I revert to the prior release, since that seemed to be much more stable.

I am using FF 14.0.1, which just recently was automatically updated. Ever few minutes it goes "Not Responding." This happens on many different websites and actions, so I can relate it to anything in particular. I am running Windows 7 Professional x64. How do I revert to the prior release, since that seemed to be much more stable.

All Replies (3)

more options

Hi,

You can consider the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information.

(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be).

Managing profiles

Profiles Howto

If you have security software (antivirus, firewall etc.) installed, you can try deleting all existing instances of Firefox and its related files in all the different configuration areas/modules of the security software. Instead create new allow/trusted rules for Firefox + its related processes. Even otherwise the security software may also ask again when Firefox is started and you can try to allow/trust at that time. Please see this.

AV/Firewalls Configuration

more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

more options

You seem to have two versions of Flash, one of them - the last in the list of plug-ins - is very out of date. This may not be the immediate problem but it won't be helping.