We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Average 2 times daily Firefox quits working and I have to reboot.

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke iamjayakumars

Oralmeister
Oralmeister
more options

The first couple of times this happened I'm quite sure I removed Firefox from my computer and then downloaded it again. Recently I have just been rebooting when it quit working which seems to work at least to some extent. It repeatedly stops working however and I think your technical people should once and for all fix the problem so that your customers may relax and enjoy Mozilla Firefox.

The first couple of times this happened I'm quite sure I removed Firefox from my computer and then downloaded it again. Recently I have just been rebooting when it quit working which seems to work at least to some extent. It repeatedly stops working however and I think your technical people should once and for all fix the problem so that your customers may relax and enjoy Mozilla Firefox.

All Replies (1)

iamjayakumars
iamjayakumars
more options

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!