Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Why are popups blocked when the option is not checked?

rbwhaley
rbwhaley
more options

The Block popups option is not checked. I did a search on "my.hughesnet.com" and the result said that my browser blocked the popup. Why?

The Block popups option is not checked. I did a search on "my.hughesnet.com" and the result said that my browser blocked the popup. Why?

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Some add-ons may have their own pop-up blockers, or there might be an issue with the scripts in the site where the explanation for their failure is incorrect.

Could you describe the steps leading up to the error and how far you get?

If I start here: http://my.hughesnet.com/

There is a multi-tab search box at the top which by default is going to search the web with Google.

If I type in my query firefox os and click Search, I get a new page with typical looking Google results:

http://home.myhughesnet.com/search/index.php?context=s9n&tab=Web&q=firefox+os

Where is that failing for you?

Related thread (another Synacor based portal): When I type in facebook.com and click the choices don't come up. Happens when I type in anything.

rbwhaley
rbwhaley Jụọ onye nwe ya ajụjụ
more options

When I enter the address http://my.hughesnet.com/ it just sits there connecting. When I do a search from Firefox Start page for http://my.hughesnet.com/ I get the message that the popup may be blocked.

Ruth Whaley

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

If you can get the page to open, use Ctrl+Shift+r to reload the page fresh from the server.

Otherwise, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first)

If you can get the page to open, while viewing the page, either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In that dialog you can remove the site's cookies individually.

If you can't get the page to open, call up the dialog anywhere (e.g., right on this page) and change the domain in the search box at the top of the dialog to hughesnet.com and then remove the site's cookies.

Then try reloading the page. Does that help?