Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Not sure what happened, but now, whenever I open a new tab, a new window also opens containing the same information as the tab.

  • 3
  • 2
  • 3 views
  • Nzaghachi ikpeazụ nke Carl

more options

Don't know what I did, but now, whenever I open a tab, the tab opens as it should, but it ALSO opens a new window with the same information that my original window had. (same tabs, etc.) Pretty much a duplicate of my original window. I've looked everywhere for a solution, but can't find one.

Don't know what I did, but now, whenever I open a tab, the tab opens as it should, but it ALSO opens a new window with the same information that my original window had. (same tabs, etc.) Pretty much a duplicate of my original window. I've looked everywhere for a solution, but can't find one.

Asịsa ahọpụtara

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Gụọ azịza a na nghọta 👍 2

All Replies (3)

more options

Asịsa Ahọpụtara

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
more options

This worked! Thanks, Waka!