Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Subscribed folders disappeared

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • 4 views
  • Nzaghachi ikpeazụ nke Matt

more options

When I open Thunderbird, the only folders showing are Inbox, & Trash. The other folders I've subscribed to are missing. When I go to Settings -> Mananger Folder Subscriptions, all of the remote folders are listed. When I click subscribe, nothing happens. The error console is empty. My profile folder $HOME/.thunderbird/xxxx.default/Mail/Local Folders has 4 files, Trash & Trash.msf, Unsent Messages & Unsent Messages.msf.

The Inbox is successfully retrieving messages from the remote client. The remote client is a Zimbra mail client.

When I open Thunderbird, the only folders showing are Inbox, & Trash. The other folders I've subscribed to are missing. When I go to Settings -> Mananger Folder Subscriptions, all of the remote folders are listed. When I click subscribe, nothing happens. The error console is empty. My profile folder $HOME/.thunderbird/xxxx.default/Mail/Local Folders has 4 files, Trash & Trash.msf, Unsent Messages & Unsent Messages.msf. The Inbox is successfully retrieving messages from the remote client. The remote client is a Zimbra mail client.

Asịsa ahọpụtara

The original poster has moved discussion to here https://support.mozilla.org/en-US/questions/998201

Gụọ azịza a na nghọta 👍 0

All Replies (3)

more options

Just try create this folder again.

  • Menu location: File >> New >> Folder

Or try create a new profile:

more options

hmm, When I add a new folder to my account, When i try to subscribe to the remote folder, it disappears: new->folder "Sent" Subscribe->Sent

more options

Asịsa Ahọpụtara

The original poster has moved discussion to here https://support.mozilla.org/en-US/questions/998201