We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Please submit your crash data properly..

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Unfortunately the crash report ID that you posted is invalid as you can see if you click the link in your first post.

You can verify that the reports have been submitted correctly by clicking the report line on the about:crashes page. If crash reports do not have a "bp-" prefix then you can click each of them on the about:crashes page to submit them to the Mozilla crash server. The crash report link should get updated and start with a "bp-" prefix.

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Do not add the "bp-" prefix yourself.