IMAP account? What mail provider?

Matt said

IMAP account? What mail provider?

No, it's not an IMAP account, it's a POP account. This happened with an account for a Yahoo address, but I don't think that could have anything to with it, since the sent mails do not get saved on the Yahoo-mail website but on my Thunderbird sent-folder which is on my PC.

Anybody?

I'm having the same problem, accompanied by one other symptom: Messages can not be moved to other folders, either.

I don't know when it started, but it's been happening for weeks at least. I've searched the web through Google and Duck Duck Go, but this is the first time (I think) that I have searched Mozilla specifically.

Thunderbird will work fine for a while, then at some point, messages won't be saved to the Sent or Draft folders; the program just shows the 'in process' dialog for either action until I cancel it. Mail is still sent if I hit send, but a copy is not saved. When this happens, I also see that new junk mail is not moved to the Junk folder either automatically or by my filter rules, although it is still marked as junk. And if I try to move ANY messages between folders manually (via menu item or dragging), the move simply does not happen.

The only way to stop the problem (until it happens again), so far, has been to restart Thunderbird. I've tried compacting (which I do regularly anyway), repairing folders, copying the Sent mailbox file's contents to a new text file and replacing the old with the new, and perhaps other things.

I use Thunderbird to manage six different e-mail accounts. One is IMAP. The rest are all POP. Three of them are Gmail accounts. The other three are hosted by three other different providers.

I am using ThunderbirdPortable, and keep on the normal default build/track/whatever-you-call-it.

===============

TROUBLESHOOTING INFO FROM THUNDERBIRD:

 Application Basics

   Name: Thunderbird
   Version: 31.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Thunderbird/31.5.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150222233048
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) ***:995, SSL, passwordCleartext
     OUTGOING:  ***:587, alwaysSTARTTLS, passwordCleartext, true

   account3:
     INCOMING: account3, , (pop3) ***:110, plain, passwordCleartext
     OUTGOING: ***:25, trySTARTTLS, passwordCleartext, true
     OUTGOING: ***:26, plain, passwordCleartext, false
     OUTGOING: ***:26, plain, passwordCleartext, false
     OUTGOING: ***:26, plain, passwordCleartext, false

   account4:
     INCOMING: account4, , (pop3) ***:995, SSL, passwordCleartext
     OUTGOING: ***:587, alwaysSTARTTLS, passwordCleartext, true

   account6:
     INCOMING: account6, , (pop3) ***:995, SSL, passwordCleartext
     OUTGOING: ***:587, alwaysSTARTTLS, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) ***:993, SSL, passwordCleartext
     OUTGOING: ***:587, alwaysSTARTTLS, passwordCleartext, true

   account8:
     INCOMING: account8, , (pop3) ***:995, SSL, passwordEncrypted
     OUTGOING: ***:465, SSL, passwordEncrypted, true

 Crash Reports

 Extensions
   CompactHeader, 2.0.9, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
   Get all mails, 1.1.4, true, GetAllMails@LN200704191215.net
   QuoteAndComposeManager, 0.4.0.2, true, {ce1c1a31-4ec2-484f-8099-e2cb0f381c21}
   Show Address Only, 0.1.9, true, showaddressonly@rip238.selfip.com
   ToneQuilla, 1.1.1, true, tonequilla@mesquilla.com
   URL Link, 2.04.3, true, {139a120b-c2ea-41d2-bf70-542d9f063dfd}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.zoom.full: true
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 31.5.0
     font.internaluseonly.changed: false
     font.minimum-size.x-western: 9
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Courier New
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Courier New
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 14
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 8a6b7a55-de0d-46c5-bf61-a2dcf647576
     mailnews.database.global.indexer.enabled: false
     network.cookie.cookieBehavior: 2
     network.cookie.prefsMigrated: true
     network.protocol-handler.warn-external.http: true
     network.protocol-handler.warn-external.https: true
     places.database.lastMaintenance: 1426762954
     places.history.expiration.transient_current_max_pages: 46630
     places.history.expiration.transient_optimal_database_size: 127211438
     plugin.importedState: true
     plugins.update.notifyUser: true

[printer information removed to save space]

     privacy.donottrackheader.enabled: true
     security.disable_button.openCertManager: false
     security.disable_button.openDeviceManager: false

 Graphics

     Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family
     Vendor ID: 0x8086
     Device ID: 0x2a42
     Adapter RAM: Unknown
     Adapter Drivers: igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 2/2 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

===============

Thanks for any help!

 Pootmonkey

I should also add that the problems (not being able to save to Sent or Drafts, and not being to move messages) are not limited to any one account. when they happen, they affect things program-wide.

 Pootmonkey

you know troubleshooting information without server names is about a useless as a life boat with a big hole in the bottom.

Compact your folders and ensure your anti virus has an exception for on access scanning of files in the Thunderbird profile folder. You can not update files if they are locked for scanning.

sorry, I did not post any troubleshooting info for this issue. what is the best way to post it? should I just post it here or is there a way to send it like an attachment?

Pootmonkey

Matt said

you know troubleshooting information without server names is about a useless as a life boat with a big hole in the bottom. Compact your folders and ensure your anti virus has an exception for on access scanning of files in the Thunderbird profile folder. You can not update files if they are locked for scanning.

Dear readers,

I've got the same problem on Ubuntu trusty thunderbird 31.7.0 with imap and pop accounts and different mail servers.

The problem occurs daily, seldom already when starting tb. Only workaround is restarting tb. Really bad when a long message is already sent. All the content is lost since it is neither saved to drafts nor sent.

[code] my add-ons:

  Allow HTML Temp, 3.6.4, true, {532269cf-a10e-4396-8613-b5d9a9a516d4}
   Awesome Auto Archive, 0.6, true, awsomeautoarchive@opera.wang
   Birthday Reminder, 1.0.6.5, true, birthdayreminder@sebastian.apel
   Clean Subject, 0.4.3, true, cleansubject@style-biz.de
   CompactHeader, 2.0.9, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
   Display Quota, 0.3.7, true, {c1ac4523-76c2-9995-adbd-d93bf5141bea}
   Dropbox for Filelink, 1.0.1, true, thunderbird-filelink-dropbox@mikeconley.ca
   EditSender, 0.3, true, {c167cbdf-1178-4dff-a279-bd8808614476}
   Extra Folder Columns, 1.1.5, true, extra-cols@jminta_gmail.com
   FiltaQuilla, 1.3.1, true, filtaquilla@mesquilla.com
   Folder Account, 6.0, true, {C8534C26-F59A-11DA-9804-B622A1EF5492}
   Lightning, 3.3.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   LightningButton, 1.5.3, true, lightningbutton@rsjtdrjgfuzkfg.com
   LookOut, 1.2.13, true, lookout@aron.rubin
   Mail Merge, 3.10.1, true, mailmerge@example.net
   Mail Redirect, 0.8.5, true, {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
   Manually Sort Folders, 1.1, true, tbsortfolders@xulforum.org
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
   PrintingTools, 1.2.5, true, {5e9999c2-ba1d-44b6-bcee-5b30ce37d3b0}
   Quicktext, 0.9.11.5, true, {8845E3B3-E8FB-40E2-95E9-EC40294818C4}
   QuoteAndComposeManager, 0.4.0.2, true, {ce1c1a31-4ec2-484f-8099-e2cb0f381c21}
   Remove Duplicate Messages (Alternate), 0.3.12, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
   SmartTemplate4, 1.0.1, true, smarttemplate4@thunderbird.extension
   Thunderbird Message Filter Import/Export Enhanced, 1.0.3, true, hdiakos@csd.uoc.gr
   ThunderBirthDay, 0.8.1, true, {4C9FE6FE-2C83-11DC-90B4-DC8456D89593}

/code

Any ideas? Did the op solve the problem? How?

Thanks in advance!

cheerio s