what is ur Operating system ?

Windows 7, firefox 37.0.2

ok try at first to click on this link, its normally to log out of the gmail account, then try to log in with a different account to see if it is the same problem and tell me again what will happen the link is : https://mail.google.com/mail/logout?hl=en

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies
  Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

• Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
• Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

M.Ofay said

ok try at first to click on this link, its normally to log out of the gmail account, then try to log in with a different account to see if it is the same problem and tell me again what will happen the link is : https://mail.google.com/mail/logout?hl=en

Okay. tried that. I do have two accounts. I used the link, then logged into the other account. same problem--no drop down.

FredMcD said

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies
  Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

• Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
• Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration. Poke around safe web sites. Are there any problems? Then restart.

I did all of that--including safe mode----Nothing worked. I even attempted to block the cookies through "exceptions" and then "allow for session"; none of that worked either as google would not even allow any kind of login without a full "allow". (Remember "do no harm^ boy is this company incredibly demanding and manipulative. I'd rather pay money than give them all this access. Let me know if you have any other solutions to offer.

jsagherian said

M.Ofay said

ok try at first to click on this link, its normally to log out of the gmail account, then try to log in with a different account to see if it is the same problem and tell me again what will happen the link is : https://mail.google.com/mail/logout?hl=en

so far the only thing that works is to use the website you gave me to log out.

thanks. I think I'll always use it.

Contact their support and tell them about this problem.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

does it shows ur Avatar or not ? on only an arrow ?

also its not shown in all browsers or just in firefox ?

You could consider to switch to basic HTML mode for now if you can't fix it and possibly contact Google for support. Standard view and basic HTML view - Gmail Help: https://support.google.com/mail/answer/15049?hl=en

• https://mail.google.com/mail/?ui=html&zy=h

Click the link to confirm using this interface.

• Set basic HTML as default view

Note that you can always clear the cookie to sign out.

You can inspect and manage the cookies for the domain in the currently selected tab:

• Click the "Site Identity Button" (globe/padlock) on the location/address bar
• Click "More Information" to open "Tools > Page Info" with the Security tab selected
• Click "View Cookies" to view the cookies for the domain in the currently selected tab