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ძიება მხარდაჭერაში

ნუ გაებმებით თაღლითების მახეში მხარდაჭერის საიტზე. აქ არასდროს მოგთხოვენ სატელეფონო ნომერზე დარეკვას, შეტყობინების გამოგზავნას ან პირადი მონაცემების გაზიარებას. გთხოვთ, გვაცნობოთ რამე საეჭვოს შემჩნევისას „დარღვევაზე მოხსენების“ მეშვეობით.

ვრცლად

ეს თემა დაარქივებულია. დასვით ახალი კითხვა, თუ დახმარება გესაჭიროებათ.

I can get e-mail directly from my isp but not through thunderbird. I have windows 7. I did 'repair folder' on trash folder but inbox crashed.

  • 8 პასუხი
  • 1 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 28 ნახვა
  • ბოლოს გამოეხმაურა RobinClaire3

RobinClaire3
RobinClaire3
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I have Windows 7. I started out with a problem of having my deleted e-mails from my inbox disappearing and not getting into my trash folder. So I went to folder "Properties" and did a "Repair Folder" on my trash folder - which worked to get the deleted e-mails back. Then I tried to bring a deleted e-mail back to my inbox but it didn't make it. So I tried another one. That one didn't make it either. Then I did a test e-mail from another e-mail account I have into the inbox of this account. The test e-mail never came through. So I went to my ISP on-line. The test e-mail came through there ok. Also, I noticed that under the "Subscribe" option in my problem account, under 'Folder List' there are no folders showing. The box is completely empty. while in my other two accounts I have all my folders showing with check marked boxes next to them. This is as far as I've gotten.

I have Windows 7. I started out with a problem of having my deleted e-mails from my inbox disappearing and not getting into my trash folder. So I went to folder "Properties" and did a "Repair Folder" on my trash folder - which worked to get the deleted e-mails back. Then I tried to bring a deleted e-mail back to my inbox but it didn't make it. So I tried another one. That one didn't make it either. Then I did a test e-mail from another e-mail account I have into the inbox of this account. The test e-mail never came through. So I went to my ISP on-line. The test e-mail came through there ok. Also, I noticed that under the "Subscribe" option in my problem account, under 'Folder List' there are no folders showing. The box is completely empty. while in my other two accounts I have all my folders showing with check marked boxes next to them. This is as far as I've gotten.

გადაწყვეტა შერჩეულია

I don't know what happened but when I went to my e-mail this morning someone had added in my account again and this time it was working! Thank you whoever did that.... very, very, very much!!

პასუხის ნახვა სრულად 👍 0

ყველა პასუხი (8)

Matt
Matt
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  • Top 10 Contributor
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If the folder list is empty than the account is not connected to the server to get the list.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
RobinClaire3
RobinClaire3 კითხვის დამსმელი
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aaaaa

ჩასწორების თარიღი: , ავტორი: RobinClaire3

RobinClaire3
RobinClaire3 კითხვის დამსმელი
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RobinClaire3 said

Application Basics Name: Thunderbird Version: 38.2.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150813074416 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.charter.net:993, SSL, passwordCleartext OUTGOING: smtp.charter.net:587, plain, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true account5: INCOMING: account5, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true account6: INCOMING: account6, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true Crash Reports Extensions Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com Lightning, 4.0.2, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences
RobinClaire3
RobinClaire3 კითხვის დამსმელი
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I hope this is what you need. sorry I didn't get it to you sooner. I'm totally not computer savy and I tried to send the information you needed in the e-mail notice I got. My bad.

RobinClaire3
RobinClaire3 კითხვის დამსმელი
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Here's all of it.

ჩასწორების თარიღი: , ავტორი: RobinClaire3

RobinClaire3
RobinClaire3 კითხვის დამსმელი
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Application Basics 

   Name: Thunderbird
   Version: 38.2.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150813074416
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.charter.net:993, SSL, passwordCleartext
     OUTGOING: smtp.charter.net:587, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) mobile.charter.net:993, SSL, passwordCleartext
     OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) mobile.charter.net:993, SSL, passwordCleartext
     OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) mobile.charter.net:993, SSL, passwordCleartext
     OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com
   Lightning, 4.0.2, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.foreground_color: #993399
     extensions.lastAppVersion: 38.2.0
     font.minimum-size.x-western: 18
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Euphemia
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Euphemia
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Euphemia
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 22
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 22
     gfx.blacklist.suggested-driver-version: 257.21
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 24696d1d-c257-40fa-abce-fe01a778060
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1440860016
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_Brother_HL-5250DN_series.print_bgcolor: false
     print.printer_Brother_HL-5250DN_series.print_bgimages: false
     print.printer_Brother_HL-5250DN_series.print_colorspace:
     print.printer_Brother_HL-5250DN_series.print_command:
     print.printer_Brother_HL-5250DN_series.print_downloadfonts: false
     print.printer_Brother_HL-5250DN_series.print_duplex: 0
     print.printer_Brother_HL-5250DN_series.print_edge_bottom: 0
     print.printer_Brother_HL-5250DN_series.print_edge_left: 0
     print.printer_Brother_HL-5250DN_series.print_edge_right: 0
     print.printer_Brother_HL-5250DN_series.print_edge_top: 0
     print.printer_Brother_HL-5250DN_series.print_evenpages: true
     print.printer_Brother_HL-5250DN_series.print_footercenter:
     print.printer_Brother_HL-5250DN_series.print_footerleft: &PT
     print.printer_Brother_HL-5250DN_series.print_footerright: &D
     print.printer_Brother_HL-5250DN_series.print_headercenter:
     print.printer_Brother_HL-5250DN_series.print_headerleft: &T
     print.printer_Brother_HL-5250DN_series.print_headerright: &U
     print.printer_Brother_HL-5250DN_series.print_in_color: true
     print.printer_Brother_HL-5250DN_series.print_margin_bottom: 0.5
     print.printer_Brother_HL-5250DN_series.print_margin_left: 0.5
     print.printer_Brother_HL-5250DN_series.print_margin_right: 0.5
     print.printer_Brother_HL-5250DN_series.print_margin_top: 0.5
     print.printer_Brother_HL-5250DN_series.print_oddpages: true
     print.printer_Brother_HL-5250DN_series.print_orientation: 0
     print.printer_Brother_HL-5250DN_series.print_page_delay: 50
     print.printer_Brother_HL-5250DN_series.print_paper_data: 1
     print.printer_Brother_HL-5250DN_series.print_paper_height: 11.00
     print.printer_Brother_HL-5250DN_series.print_paper_name:
     print.printer_Brother_HL-5250DN_series.print_paper_size_type: 0
     print.printer_Brother_HL-5250DN_series.print_paper_size_unit: 0
     print.printer_Brother_HL-5250DN_series.print_paper_width: 8.50
     print.printer_Brother_HL-5250DN_series.print_plex_name:
     print.printer_Brother_HL-5250DN_series.print_resolution: 94552176
     print.printer_Brother_HL-5250DN_series.print_resolution_name:
     print.printer_Brother_HL-5250DN_series.print_reversed: false
     print.printer_Brother_HL-5250DN_series.print_scaling: 0.80
     print.printer_Brother_HL-5250DN_series.print_shrink_to_fit: false
     print.printer_Brother_HL-5250DN_series.print_to_file: false
     print.printer_Brother_HL-5250DN_series.print_unwriteable_margin_bottom: 0
     print.printer_Brother_HL-5250DN_series.print_unwriteable_margin_left: 0
     print.printer_Brother_HL-5250DN_series.print_unwriteable_margin_right: 0
     print.printer_Brother_HL-5250DN_series.print_unwriteable_margin_top: 0
     privacy.sanitize.timeSpan: 0

 Graphics

     Adapter Description: NVIDIA GeForce 7600 GT
     Vendor ID: 0x10de
     Device ID: 0x0391
     Adapter RAM: 256
     Adapter Drivers: nvd3dumx,nvd3dum
     Driver Version: 9.18.13.783
     Driver Date: 1-31-2013
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17461)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC
Matt
Matt
  • Moderator
  • Top 10 Contributor
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there are four charter accounts configured.

Which are not working? Or did you add the last three to see if adding them multiple times would help?

I note none of them use the settings charter supply.

Desktop Email Settings 

   Username: username@charter.net (Make sure you enter @charter.net after your username or you will be unable to login)
   Password: The password you use to login to your email account
   Server Type: IMAP
   Incoming Mail server: IMAP.charter.net
   Port: 143
   Outgoing Mail Server: SMTP.charter.net
   Port: 25
RobinClaire3
RobinClaire3 კითხვის დამსმელი
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შერჩეული გადაწყვეტა

I don't know what happened but when I went to my e-mail this morning someone had added in my account again and this time it was working! Thank you whoever did that.... very, very, very much!!