FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox.

Do Nothing! ! Is the problem still there?

You did not want to do this before. Please do it now.

FredMcD said

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox.

Do Nothing! ! Is the problem still there?

You did not want to do this before. Please do it now.

I have since realized that the MSN spam comes up as soon as I log in- it opens FF (normally I manually open FF once I have logged in & done email).

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
• http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

cor-el said

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
• http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Thanks for all your help- I am an older guy and not very computer savey so I am reluctant to undertake 'fixes' that I don't understand for what is a relatively minor problem. Is this 'safe mode suggestion' a one off fix or do I have to do it for 2-4 days to see what happens? Once we get a result one way or the other- then what next?

By starting the computer in Safe Mode, only system programs are running. If the problem goes away, then one of the other programs is the cause.

FredMcD said

By starting the computer in Safe Mode, only system programs are running. If the problem goes away, then one of the other programs is the cause.

Thanks