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ნუ გაებმებით თაღლითების მახეში მხარდაჭერის საიტზე. აქ არასდროს მოგთხოვენ სატელეფონო ნომერზე დარეკვას, შეტყობინების გამოგზავნას ან პირადი მონაცემების გაზიარებას. გთხოვთ, გვაცნობოთ რამე საეჭვოს შემჩნევისას „დარღვევაზე მოხსენების“ მეშვეობით.

ვრცლად

ეს თემა დაარქივებულია. დასვით ახალი კითხვა, თუ დახმარება გესაჭიროებათ.

Shouldn't have allowed update. Kaspersky disabled. How do I fix this or go back to the old version?

  • 1 პასუხი
  • 4 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 8 ნახვა
  • ბოლოს გამოეხმაურა philipp

MaryAnn14
MaryAnn14
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Allowed Firefox to update this morning and it disabled my Kaspersky add-on. Contacting Kaspersky for a fix seems like a lot of trouble to get something working that worked before the update. If I could find a way, I'd simply go back to the version I had before the update. If this can't be fixed on your end I'll have to use another browser. Kind of a shame, I've used firefox for some time now and been pleased - up until now! Bill

Allowed Firefox to update this morning and it disabled my Kaspersky add-on. Contacting Kaspersky for a fix seems like a lot of trouble to get something working that worked before the update. If I could find a way, I'd simply go back to the version I had before the update. If this can't be fixed on your end I'll have to use another browser. Kind of a shame, I've used firefox for some time now and been pleased - up until now! Bill

ყველა პასუხი (1)

philipp
philipp
  • Moderator
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hi, this can't be fixed on our end and downgrading would leave you open to many fixed vulnerabilities, which is far worse than a disabled addon which isn't even part of the core protection engine of your av-provider: https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox/

please get in contact with kaspersky in order to inquire how they'll make compatible versions for their extensions available - you are actually paying them for this service! the update cycle of firefox is known many months in advance, so this can't come as a surprise to any big developer like kaspersky...