Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

bp-0c4c2b0d-67fb-4115-bce2-920142160120 1/19/2016 9:14 PM bp-7a4b41f8-33de-44bb-9538-4c7632160120 1/19/2016 9:12 PM bp-b1e25f23-91f4-4b47-bf32-5c4402160120 1/19/2016 9:11 PM bp-be181e28-a2a9-4839-92af-1cabf2160120 1/19/2016 9:10 PM bp-0f3f3de8-8dd1-449a-8cf0-544d72160120 1/19/2016 9:10 PM bp-d26111d4-660d-410d-ae2e-49dea2160120 1/19/2016 9:09 PM bp-92ca5aed-2409-4ab1-9cbe-7e9d02160120 1/19/2016 9:07 PM bp-731bebfb-7d5c-48d3-998c-f5c822160120 1/19/2016 9:06 PM bp-09c1d366-c687-46d8-8f67-a64542160120 1/19/2016 9:05 PM bp-0848651e-2c5e-4d9a-a264-beee52160120 1/19/2016 9:04 PM bp-b0e2700b-fb59-448c-8c10-ed4262160120 1/19/2016 9:03 PM bp-f0206436-3b32-4161-80e9-de2e82160120 1/19/2016 9:00 PM b6156f05-9b9d-4103-b178-816823a83059 1/19/2016 7:42 PM bp-9e11ccce-8bfc-46a2-b0f2-73f032160120 1/19/2016 7:33 PM bp-dfb95ee9-e405-4aae-9c30-ab25c2160119 1/19/2016 6:07 PM bc590f80-ed8a-423c-a155-ad951430012e 1/19/2016 6:07 PM bp-0203f085-d4ae-4445-b980-a956e2160119 1/19/2016 5:57 PM bp-5834090d-282e-48a1-98ff-0f7312160119 1/19/2016 5:32 PM bp-68d6f096-77bd-41e9-937f-fa7ae2160119 1/19/2016 5:31 PM

bp-b1e25f23-91f4-4b47-bf32-5c4402160120 bp-7a4b41f8-33de-44bb-9538-4c7632160120 bp-0f3f3de8-8dd1-449a-8cf0-544d72160120

Signature EMPTY: no crashing thread identified

This is for Sumo's Related Bugs 1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser. ++++++++++++++++++++++++++++++++++++++++++++ bp-0c4c2b0d-67fb-4115-bce2-920142160120 bp-be181e28-a2a9-4839-92af-1cabf2160120

Signature PrintUpdateStatus

Process Type plugin Shockwave Flash Version: 20.0.0.286

mbae.dll = Malwarebytes Anti-Exploit

Update / disable WebGL

Update / disable Malwarebytes

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

• make sure you have the latest Flash version:
  http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Windows Vista and later)
  https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox
• disable hardware acceleration in the Flash plugin
  https://helpx.adobe.com/flash-player/kb/video-playback-issues.html
• disable hardware acceleration in Firefox
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting