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ძიება მხარდაჭერაში

ნუ გაებმებით თაღლითების მახეში მხარდაჭერის საიტზე. აქ არასდროს მოგთხოვენ სატელეფონო ნომერზე დარეკვას, შეტყობინების გამოგზავნას ან პირადი მონაცემების გაზიარებას. გთხოვთ, გვაცნობოთ რამე საეჭვოს შემჩნევისას „დარღვევაზე მოხსენების“ მეშვეობით.

ვრცლად

Firefox crashes

  • 4 პასუხი
  • 1 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 2 ნახვა
  • ბოლოს გამოეხმაურა bwbob

just randomly crashes several times a day, its often not even the active window

just randomly crashes several times a day, its often not even the active window

გადაწყვეტა შერჩეულია

thanks, those all appear to be similar out-of-memory crashes and i'd suspect that one of your addons might be involved. you could either try to refresh firefox or manually disable a number of your addons and see if this is making a difference (i'd start to look at kaspersky's one in particular)...

პასუხის ნახვა სრულად 👍 1

ყველა პასუხი (4)

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Thanks Philipp - here are several

Submitted Crash Reports Report ID Date Submitted bp-66bdf4b1-54d2-4d50-b518-5395d2160402 4/2/2016 9:19 AM bp-5c1e1dd7-3e85-45c8-9545-8649e2160401 4/1/2016 2:41 PM bp-ce54d490-e4db-4afa-8769-2256b2160401 4/1/2016 11:37 AM bp-64a05fc2-4111-4eef-bcd8-acba42160331 3/31/2016 4:29 PM 8da3f8ca-73d6-4816-a92d-10a1e8b2b6b9 3/29/2016 9:11 AM bp-8d2b0b96-efb7-4762-952e-7ca9c2160328 3/28/2016 12:56 PM bp-c6e88db3-ec31-4868-8be2-a1a502160327 3/27/2016 11:07 AM bp-f9824c19-8399-47d5-a3bf-6ee5f2160326 3/26/2016 7:32 PM bp-e420a4e5-7cd0-4578-8af8-e01992160324 3/24/2016 4:49 PM bp-33eda826-31b9-4314-b9f6-502c22160323 3/23/2016 10:31 AM bp-04e595a1-bac5-4cc6-b19f-d8f812160322 3/21/2016 10:16 PM de6aca6e-571c-4955-a236-9ee750c235f8 3/21/2016 2:13 PM bp-024c6c3c-85b2-4225-a924-bfc4e2160321 3/21/2016 11:03 AM bp-4b9cb27a-285f-4500-9a15-615782160320 3/20/2016 10:29 AM

შერჩეული გადაწყვეტა

thanks, those all appear to be similar out-of-memory crashes and i'd suspect that one of your addons might be involved. you could either try to refresh firefox or manually disable a number of your addons and see if this is making a difference (i'd start to look at kaspersky's one in particular)...

Philipp, thanks for taking the time to look into this. I started right where you said and disabled Kaspersky and haven't had a crash since - I didn't even go through trying all the rest of the addons. I had recent;y upgraded from Kaspersky 2015 to 2016 Anti-virus so I'm guessing the "improved" product was the culprit.

Thanks again -