We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Also, try this,

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

• Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

• Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the Advanced panel and the General tab.
3. Uncheck Use hardware acceleration when available.
4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the General panel.
3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.

   

4. Uncheck Use hardware acceleration when available.
5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Then restart.

Here are the 5 most recent starting with BP:

Report ID Date Submitted bp-fb9740bb-05fb-400e-9be8-1f9a21171228 12/28/2017 4:25 AM bp-dfaceca4-34ec-4e5e-8e60-7701e1171228 12/28/2017 4:24 AM bp-7da50292-3f5c-4e7a-90f3-5d47f0171228 12/28/2017 4:18 AM bp-b2cd76de-b839-4c33-89de-689921171227 12/27/2017 4:19 PM bp-81e2a3ff-0dfa-4693-a1ba-85bf11171227 12/27/2017 3:38 PM

bp-fb9740bb-05fb-400e-9be8-1f9a21171228 Signature: Interpret

Attention Sumo's there are 8 related bug reports

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager ++++++++++++++++++++++++++++++++ bp-dfaceca4-34ec-4e5e-8e60-7701e1171228 Signature: js::gc::Arena::finalize<T>

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

This is for Sumo's Related Bugs 1358871 NEW --- Crash in js::gc::Arena::finalize<T>

702531 RESOLVED INCOMPLETE Crash in js::gc::Arena::finalize<JSObject> +++++++++++++++++++++++++++++++++++++ bp-7da50292-3f5c-4e7a-90f3-5d47f0171228 Signature: js::DispatchTyped<T>

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

This is for Sumo's Related Bugs 1348531 RESOLVED DUPLICATE Crash in js::DispatchTyped<T>

1266870 RESOLVED DUPLICATE crash in js::AtomizeString and other signatures, starting 2016-04-21

1260754 RESOLVED DUPLICATE crash in js::DispatchTyped<T>

719114 NEW --- Crash in [@ js::GCMarker::processMarkStackTop ] ++++++++++++++++++++++++++++++++++++++ bp-b2cd76de-b839-4c33-89de-689921171227 Signature: JSScript::maybeSweepTypes

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

This is for Sumo's Related Bugs 1405197 RESOLVED DUPLICATE Crash in JSScript::maybeSweepTypes

1380216 NEW --- Crash in [ js::TypeConstraint::checkMagic ] and [ JSScript::maybeSweepTypes ]

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93