Just some additional data: Application Basics ------------------ Name: Firefox Version: 52.5.3 Build ID: 20171226003912 Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org Name: Multi-process staged rollout Version: 1.10 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com Name: The Addon Bar (restored) Version: 3.2.9-compat-fixed-4 Enabled: true ID: the-addon-bar@GeekInTraining-GiT Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Name: Skype Version: 8.3.0.9150 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) WebGL2 Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps. Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Audio Backend: wasapi DirectWrite: true (10.0.15063.674) GPU #1 Active: Yes Description: Intel(R) HD Graphics Family Vendor ID: 0x8086 Device ID: 0x0a16 Driver Version: 20.19.15.4835 Driver Date: 10-16-2017 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 06161028 RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce GT 740M Vendor ID: 0x10de Device ID: 0x1292 Driver Version: 21.21.13.6909 Driver Date: 8-1-2016 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2um Subsys ID: 06161028 RAM: 2048 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled D3D9_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.folderList: 0 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20171226003912 browser.startup.homepage_override.buildID: 20171226003912 browser.startup.homepage_override.mstone: 52.5.3 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20180110 extensions.lastAppVersion: 52.5.3 gfx.crash-guard.d3d11layers.appVersion: 52.5.3 gfx.crash-guard.d3d11layers.deviceID: 0x0a16 gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4835 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1515573704 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20171226003912 media.gmp-manager.lastCheck: 1515573702 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1515573707 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1515576403 places.history.expiration.transient_current_max_pages: 122334 plugin.disable_full_page_plugin_for_types: application/pdf security.sandbox.content.tempDirSuffix: {e2511c54-d571-4209-bd78-5956f9e95844} services.sync.declinedEngines: storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1515576403 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. ui.osk.enabled: false Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1 NSS Expected minimum version: 3.28.6 Version in use: 3.28.6 NSSSMIME Expected minimum version: 3.28.6 Version in use: 3.28.6 NSSSSL Expected minimum version: 3.28.6 Version in use: 3.28.6 NSSUTIL Expected minimum version: 3.28.6 Version in use: 3.28.6 Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 1