Are you using "automatic private browsing"? That would be set up on the Options page --

• Windows: "3-bar" menu button (or Tools menu) > Options
• Mac: "3-bar" menu button (or Firefox menu) > Preferences
• Linux: "3-bar" menu button (or Edit menu) > Preferences
• Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Privacy & Security

On the right side, in the History section, either of these will trigger automatic private browsing:

• "Firefox will: Never remember history"

• "Firefox will: Use custom settings for history" + "Always use private browsing mode"

With that setting:

Certain Firefox databases used for website and add-on storage may not work. At least, that was a problem in the 50-something versions of Firefox. I'm not sure if that's still an issue in the 60-something versions.

Thanks for the reply,

I checked the settings are as you mentioned and agree with your conclusion. "Certain Firefox databases used for website and add-on storage may not work. "

I have tested several free trials and been in communication with those companies who appear just as confused on the issue. Company A) In my limited testing scope, this one appears to save the credentials "fairly" regularly until browser update or running any cache cleaner tool. The rest have answers similar to this... Company B) "This is a rare issue and usually it is a setting or configuration in Firefox not allowing an extension to save credentials. " Company C) "We have not yet updated our FireFox extension to circumvent the experienced issue related to the passwords being stored in the browsers history. "

jscher2000 said

Are you using "automatic private browsing"? That would be set up on the Options page --

• Windows: "3-bar" menu button (or Tools menu) > Options
• Mac: "3-bar" menu button (or Firefox menu) > Preferences
• Linux: "3-bar" menu button (or Edit menu) > Preferences
• Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Privacy & Security On the right side, in the History section, either of these will trigger automatic private browsing:

• "Firefox will: Never remember history"

• "Firefox will: Use custom settings for history" + "Always use private browsing mode"

With that setting: Certain Firefox databases used for website and add-on storage may not work. At least, that was a problem in the 50-something versions of Firefox. I'm not sure if that's still an issue in the 60-something versions.

Is there a way to make an exception for an addon or the resources it needs?

Note: If you check: Accept cookies and site data, the addon remembers the credentials. However, I don't think that is the default setting for using privacy mode. Adding the site to the exception list had no effect.

I do think it is a serious problem for add-ons, and hopefully even if websites are blocked from using local database storage in automatic private browsing, storage will be enabled for add-ons. However, it raises privacy issues because add-ons may store data about the session that you didn't want saved, so it's sort of a catch-22. I haven't looked into this for a while, so I don't know what kinds of changes should be expected when.

Agree, it's problematic that a user has to choose privacy or convenience. Especially with a VPN addon, which partially defeats the purpose of having one. The one company where the addon remembers the credentials making it easy to use, also uses logs and edits the Windows Hosts file with the current ip address used. It's debatable weather this matters, but it raises an eyebrow, because the ones that don't do this also don't remember the credentials. =D

There are several VPN clients that integrate at the system level so you don't need a browser add-on unless you really want one.

Thanks, I use the desktop client also, however I thought you were supposed to use both. I read that somewhere. It said something to the effect of ... use the browser addon for browser protection and client to protect system and services "communication". Both for maximum security overall, since addons can leak the ip and/or sensitive data.