How and from what program did you create the file?

Hello stashale,

Other subject (I'll let FredMcD help you with your actual problem) :

In your system details you say that you don't know what plugins are;
when you go to the 3-bar menu => Add-ons, on the left side you will see : Extensions, Plugins, Themes and Dictionaries ("add-ons" is the collective name for these items) - when you click on them (in this case on "Plugins"), you will see what they are.

stashale said

Now I cannot open the file. I am not computer savvy.

In anticipation of your answer to FredMcD :

When you press the Windows key + R on your keyboard, and enter in the dialog that appears : documents and click "OK", it will take you to your documents folder.

Do you see the file in question there ?

If so : click on it (it will highlight) and then at the top click on "Open".

When you do that : nothing happens ?

Nothing happens.

Just keeps asking how do I want to open the file. I keep hitting 'with firefox:

stashale said

Nothing happens. Just keeps asking how do I want to open the file. I keep hitting 'with firefox:

Thank you (I was thinking that maybe you didn't know how to open any file in your document folder ... )

Would you be so kind as to reply to FredMcD's post ?

I have been replying to you and the emails keep getting rejected. I just saw at the bottom of a page that i have to 'click here' to respond.

As I said in the beginning computers, cell phones, etc are not my thing.

Now, I know how to reply to Mc D.

Thank you for your patience.

Hi stashale, Some other information may be helpful.

Right-click on the file in your documents folder At the bottom of the list, click on Properties

A Properties window will open (similar to the screenshot below)

Let us know the information:

Type of file: Opens with:

I used H&R Block 2018 tax program which I saved as a pdf per instructions and then elected to open it with Firefox.

Sorry, but I just figured out why replies were being rejected.

For Fred Mc d

Up came a description of the file detailing it's stuff and a choice of how to open it when I hit the advanced categoy

In the change box it said I could open with Fire fox, itunes, or an app from microsoft store

That was the info in the propeties box

In the change box, select Firefox then OK. The file icon should change to a Firefox Icon.

Double-click the file and it should open in Firefox PDF Viewer.

It has had the firefox icon all along. I clicked and clicked and still doesn't open.

Try this:

Open Firefox and open a new tab.

Open your Documents folder.

Drag and drop the pdf file into Firefox.

What happens?

Do you have other applications like Adobe Reader that can open PDF files ?

See also:

• https://support.mozilla.org/en-US/kb/view-pdf-files-firefox
• https://support.mozilla.org/en-US/kb/disable-built-pdf-viewer-and-use-another-viewer

will try later. thanks too much for one day

Thanks to everyone who offered help.

I tried Adobe and it didn't work.

So, that's that. Maybe this year when I save it with Adobe, I'll

have better luck.

When saving the file, try to use a standard file type.

Hello again stashale,

Would you please look at this article, and scroll down to the
section about being unable to open the file :

https://smallbusiness.chron.com/open-hr-tax-file-57322.html

Do the file have a .pdf file extension ?

Can you open the file in a Firefox tab (File -> Open File) ?