ძიება მხარდაჭერაში

ნუ გაებმებით თაღლითების მახეში მხარდაჭერის საიტზე. აქ არასდროს მოგთხოვენ სატელეფონო ნომერზე დარეკვას, შეტყობინების გამოგზავნას ან პირადი მონაცემების გაზიარებას. გთხოვთ, გვაცნობოთ რამე საეჭვოს შემჩნევისას „დარღვევაზე მოხსენების“ მეშვეობით.

ვრცლად

Firefox is taking almost a minute to close background proc's, then will issue a crash report. Other issues too...

  • 8 პასუხი
  • 1 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 1 ნახვა
  • ბოლოს გამოეხმაურა FredMcD

For several weeks, I've noticed that Firefox will no longer present the drop-down search history list on Ebay. Also, there have been frequent tab crashes, apparently for no reason, and independent of the Web site you are on. Now, after some troubleshooting, I see also where Firefox takes almost a minute to close the back- ground processes after you "exit", and then will generate a crash report. Seems like this may have happened after the 75.0 upgrade. I have: started FF in safe mode - still crashes, etc.; disabled my two extensions (AdBlock and Norton) - still crashes, etc.; cleared cache & cookies (more than once) - still... ; reloaded FF 75.0 with fresh download installer - still... BTW, on the Ebay drop-down, MS Edge works OK. FF used to work but stopped several weeks ago. Environment is Windows 10 [10.0.18363.778], FF 75.0, Norton Security 2020.

For several weeks, I've noticed that Firefox will no longer present the drop-down search history list on Ebay. Also, there have been frequent tab crashes, apparently for no reason, and independent of the Web site you are on. Now, after some troubleshooting, I see also where Firefox takes almost a minute to close the back- ground processes after you "exit", and then will generate a crash report. Seems like this may have happened after the 75.0 upgrade. I have: started FF in safe mode - still crashes, etc.; disabled my two extensions (AdBlock and Norton) - still crashes, etc.; cleared cache & cookies (more than once) - still... ; reloaded FF 75.0 with fresh download installer - still... BTW, on the Ebay drop-down, MS Edge works OK. FF used to work but stopped several weeks ago. Environment is Windows 10 [10.0.18363.778], FF 75.0, Norton Security 2020.

გადაწყვეტა შერჩეულია

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.


[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

პასუხის ნახვა სრულად 👍 0

ყველა პასუხი (8)

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

bp-acce26af-2060-46cb-b9b3-969a90200426 4/25/2020, 10:05 PM View bp-be0f6ffb-935e-4c02-8997-e2af90200426 4/25/2020, 10:02 PM View bp-f81bbdbc-1842-4d19-bfd8-555310200426 4/25/2020, 9:56 PM View bp-15118e5a-6114-4067-90a0-5b4490200426 4/25/2020, 9:53 PM View bp-d21087db-7213-418a-89ff-09dbc0200426 4/25/2020, 9:43 PM View bp-4feb1668-423f-4cf7-bbbc-f052d0200426 4/25/2020, 9:36 PM View bp-ca2797e7-dda9-48b9-8123-213860200426 4/25/2020, 9:35 PM View bp-3cee7d45-5cc8-4485-98c3-f5ebf0200426 4/25/2020, 9:28 PM View bp-aa80627a-1948-401e-ad35-007210200426 4/25/2020, 9:15 PM View bp-9e9fb415-7656-4fc4-9125-91e732130116 1/16/2013, 9:43 AM View bp-dd432264-6879-4d4c-a81c-1d4be2120808 8/8/2012, 10:39 AM View bp-d4fc0763-2eec-4c89-a0b9-89a8d0200426 4/26/2020, 7:33 AM View bp-48e24fef-cd74-4671-868c-087520200426 4/26/2020, 7:33 AM View bp-64d05c86-d412-4d41-9250-c45f60200426 4/26/2020, 7:34 AM View bp-abbc92fd-9073-4ca1-bf16-112840200426 4/26/2020, 7:34 AM View

Also see these (esp the ones marked "failed":

7dc951b0-77e3-40e9-a2e2-f4ebaa082f9b 4/19/2020, 5:50 PM cf98c314-3713-4e31-a34e-bc7f81579b2e 4/19/2020, 5:48 PM "failed" 3f5527f6-226c-41eb-8598-63a059fdc1ca 9/26/2019, 6:00 PM 4f5db9b5-bcdf-4646-b921-4ca28f7dd1dd 9/23/2019, 2:31 PM "failed"

Do you clear history when Firefox closes? Try to uncheck the formdata clearing.

bp-acce26af-2060-46cb-b9b3-969a90200426
bp-be0f6ffb-935e-4c02-8997-e2af90200426
bp-f81bbdbc-1842-4d19-bfd8-555310200426
bp-15118e5a-6114-4067-90a0-5b4490200426

Signature: AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize

MOZ_CRASH Reason (Sanitized) :MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs
1597915 RESOLVED FIXED Crash in [@ AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize]

1404105 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown

ჩასწორების თარიღი: , ავტორი: FredMcD

შერჩეული გადაწყვეტა

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.


[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 15360KiB + The database has been vacuumed + Final database size is 15360KiB > Task: stats + Places.sqlite size is 15360KiB + Favicons.sqlite size is 11648KiB + pragma_user_version is 53 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 112348 unique pages + Table moz_origins has 129 records + Table moz_places has 175 records + Table moz_historyvisits has 7 records + Table moz_inputhistory has 0 records + Table moz_bookmarks has 193 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 1 records + Table moz_annos has 52 records + Table moz_items_annos has 0 records + Table moz_meta has 4 records + Table sqlite_stat1 has 16 records + Index sqlite_autoindex_moz_origins_1 + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_places_originidindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_dateaddedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI

I corrected the issue the hard way - saved logins.json, key4.db & bookmarks, uninstalled everything related to Mozilla, deleted everything with a Mozilla directory - then re-installed Firefox 75.0. Seems back to "normal" - even getting back the ebay forms fill-in. The only thing I didn't change was any registry settings.

Thanks to all who contributed a potential solution...

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.