logging on to my mail.com email account
I can not log onto my mail.com email account when using Firefox it was working perfectly several weeks ago. I am able to log on when using Internet Explorer. Firefox is updated I'm not sure what changed.
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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}