We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Crash ID: bp-a3fc58e7-2410-4492-8ab6-31f880230824 8-23-2023 10:32pm Crash ID: bp-842dc717-5be6-4116-b2dd-c77ce0230824 8-23-2023 10:18pm Crash ID: bp-306c4546-db57-4db3-b90c-21d810230824 8-23-2023 10:10pm Crash ID: bp-68e59aad-cdbe-4879-8d73-664aa0230824 8-23-2023 10:16pm Tried again today and the same crash happened TIA