Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

ძიება მხარდაჭერაში

ნუ გაებმებით თაღლითების მახეში. აქ არავინ უნდა მოგთხოვოთ ტელეფონზე დარეკვა, შეტყობინების გაგზავნა ან პირადი მონაცემების გაზიარება. რამე საეჭვოს შემჩნევისას გთხოვთ გვაცნობოთ „დარღვევის მოხსენებით“.

ვრცლად

An email is sent to the junk folder again and again after marking it 'As not junk'

  • 1 პასუხი
  • 0 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 12 ნახვა
  • ბოლოს გამოეხმაურა sfhowes

An email to me is sent to the junk folder even it's in my address book. I mark it "As not junk", it moves to the inbox, and after a few secs it is back in the junk folder. I have done this over and over again but with the same result. If I grab it and move it from the Junk folder into another folder it stays there, and the junk mark is gone. And the email stays there. My email provider is @hotmail using imap server settings. As always I'm using the latest version of Thunderbird.

What to do?

An email to me is sent to the junk folder even it's in my address book. I mark it "As not junk", it moves to the inbox, and after a few secs it is back in the junk folder. I have done this over and over again but with the same result. If I grab it and move it from the Junk folder into another folder it stays there, and the junk mark is gone. And the email stays there. My email provider is @hotmail using imap server settings. As always I'm using the latest version of Thunderbird. What to do?

ყველა პასუხი (1)

Is this Junk folder the one that is controlled at the hotmail server end, independent of TB, or the one used by TB's Junk Controls? If it's the former, you should whitelist the sender on the hotmail website and add the address to hotmail webmail contacts.