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Reset PW Not Functioning

  • 6 პასუხი
  • 0 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 1 ნახვა
  • ბოლოს გამოეხმაურა david

I had to change my PW for my Apple email account. When I open Thunderbird v115.8.0 it prompts me to enter the new PW. I do so and Thunderbird just goes into a loop — Wrong PW, Enter New PW, Wrong PW, Enter New PW, etc.

Then I remove the email account from Thunderbird and attempt to add it new. I fill out "Setup Your Existing Email Address". Thunderbird then gives me the green dialog, "Configuration found in Mozilla ISP database". I click "Done" and then, "Unable to login at server. Prob wrong config, username, pw".

The username and pw are correct. I can add the account just fine on Apple's email client.

It seems to me Thunderbird is still "remembering" the old PW and trying to login with it. I did go to Preferences:Passwords to make sure the account and its PW wasn't listed there.

A few months ago I noted the exact same behavior with an Outlook account. I finally gave up on trying to use Thunderbird to access that account and am using the Apple email client for it.

I much prefer Thunderbird and send my little donation every year, so I hope there is a solution other than completely uninstalling Thunderbird and reinstalling.

Any thoughts?

Thanks so much.

I had to change my PW for my Apple email account. When I open Thunderbird v115.8.0 it prompts me to enter the new PW. I do so and Thunderbird just goes into a loop — Wrong PW, Enter New PW, Wrong PW, Enter New PW, etc. Then I remove the email account from Thunderbird and attempt to add it new. I fill out "Setup Your Existing Email Address". Thunderbird then gives me the green dialog, "Configuration found in Mozilla ISP database". I click "Done" and then, "Unable to login at server. Prob wrong config, username, pw". The username and pw are correct. I can add the account just fine on Apple's email client. It seems to me Thunderbird is still "remembering" the old PW and trying to login with it. I did go to Preferences:Passwords to make sure the account and its PW wasn't listed there. A few months ago I noted the exact same behavior with an Outlook account. I finally gave up on trying to use Thunderbird to access that account and am using the Apple email client for it. I much prefer Thunderbird and send my little donation every year, so I hope there is a solution other than completely uninstalling Thunderbird and reinstalling. Any thoughts? Thanks so much.

ჩასწორების თარიღი: , ავტორი: firefox1749

გადაწყვეტა შერჩეულია

ყველა პასუხი (6)

OOPS!

I kept saying Firefox. I meant to say Mozilla Thunderbird. Corrected.

-OP

ჩასწორების თარიღი: , ავტორი: firefox1749

Sounds to me like you have an antivirus program. Mac users are not used to the trouble they cause.

So, Thunderbird doesn't play nice with antivirus programs but Mac OS Mail does? Sounds like a Thunderbird issue. Especially since prior to a couple of months ago I've always been able to enter a new PW for an account in Thunderbird.

შერჩეული გადაწყვეტა

This URL may be useful: https://support.apple.com/en-us/102654 for app password

App specific PW did the trick.

Thanks so much, David!

You are very welcome. :)