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Crashes while filtering mail (Windows 8.1 IMAP)

  • 4 პასუხი
  • 0 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 9 ნახვა
  • ბოლოს გამოეხმაურა Wayne Mery

Hi all,

I was wondering if anyone else has this problem. I sometimes don't check this email account for a week or two at a time. Every time I start Thunderbird and download mail after days of not checking, it starts filtering mail and then crashes after a few minutes. I have a lot of filters. 169 and growing. Some have multiple addresses to filter. According to the filter log, it crashed after less than 2 minutes of filtering, but it seemed like it was chugging away at filtering longer than that before it crashed. If I restart and download a small number of messages it doesn't crash. If I manually run the filters on the inbox, it doesn't crash. Is there something I can try other than checking mail more often? Thanks!

Hi all, I was wondering if anyone else has this problem. I sometimes don't check this email account for a week or two at a time. Every time I start Thunderbird and download mail after days of not checking, it starts filtering mail and then crashes after a few minutes. I have a lot of filters. 169 and growing. Some have multiple addresses to filter. According to the filter log, it crashed after less than 2 minutes of filtering, but it seemed like it was chugging away at filtering longer than that before it crashed. If I restart and download a small number of messages it doesn't crash. If I manually run the filters on the inbox, it doesn't crash. Is there something I can try other than checking mail more often? Thanks!

ყველა პასუხი (4)

Please post your crash IDs here. You will find them in Help > Troubleshooting Information. reference https://support.mozilla.org/en-US/kb/thunderbird-crashes

გამოსადეგია?

Hi Wayne,

Thank you for your response! I navigated to the crash reports. Here are the recent Crash IDs:

bp-ca4a26d7-0f80-41f1-b5bb-2d1c50241226

bp-acb9000e-ef25-414d-bf73-59f1c0241226

bp-acb9000e-ef25-414d-bf73-59f1c0241226

bp-b2302de3-f875-4097-b38c-db4e40241226

გამოსადეგია?

All your crash IDs are different, suggesting memory corruption. Try https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode

გამოსადეგია?

Did safe mode help?

გამოსადეგია?

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