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"unexpected configuration problem" with printer
My wife's computer has problems printing from Thunderbird. Trying to print produces a message that says, "Your printer has experienced an unexpected configuration problem. 0x800706ba".
I thought the problem was related to her old printer, a Brother black-and-white laser printer, so I bought a new Epson ET-2800 series color printer, but the same message appears.
I have found a workaround. If I go to Settings in Thunderbird, clear the cache, and restart the computer, it will print on the next try, but later the same error message will appear on attempts to print. I have selected the "Clear cache at shutdown" option in Settings, but that doesn't help. The cache still has to be cleared manually.
I can print a test page with no problem, and I can print from other applications, so I assume that the difficulty is related to something in Thunderbird.
I might add that I use Thunderbird on my computer. Fortunately that problem has not arisen on it.
Suggestions for solving this problem will be appreciated.
Eddie Blick
გადაწყვეტა შერჩეულია
Try this simple step: Help/Troubleshooting Info, Printing (bottom of tab), Clear saved print settings, restart TB. Any difference?
პასუხის ნახვა სრულად 👍 0ყველა პასუხი (4)
შერჩეული გადაწყვეტა
Try this simple step: Help/Troubleshooting Info, Printing (bottom of tab), Clear saved print settings, restart TB. Any difference?
Thanks for that advice. I tried it, and I could print a message. I appreciate your help.
Unfortunately, the ability to print after taking that step did not continue. The same error has returned.
What else can I do?
So, printing works on your computer, but not on the other computer, with the same printer. Do both computers have the same version of TB? Have any changes been made to the other computer since the initial 'Clear...' resolved the issue? Does doing the 'Clear..' again help, at least temporarily, and does it keep working after repeated TB restarts?