-> Copy all of this in a MS Word file -> Close All Web Browsers -> go to Control Panel -> Add/Remove Programs and '''Uninstall GetDislike''' or suspicious Programs -> go to C:\Program Files\ -> go to Unknown/Suspicious Folders -> If you find any '''Uninstaller files, Run them and then Delete the Folders''' -> Start Firefox in Safe Mode * https://support.mozilla.com/en-US/kb/Safe%20Mode * DON'T SELECT ANY OPTIONS , just click '''CONTINUE IN SAFE MODE''' -> Clear Cookies & Cache * https://support.mozilla.com/en-US/kb/Template:clearCookiesCache -> Test for Faulty Add-ons * https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes#w_test-for-faulty-extensions -> Uninstalling Add-ons * https://support.mozilla.com/en-US/kb/Uninstalling%20add-ons#w_how-to-uninstall-extensions-and-themes -> Cannot Uninstall an Add-on * https://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on -> In the Address bar, type '''about:config''' and press Enter -> When you see a warning, click '''I'll be careful, I promise!''' * In the '''Filter bar''', type '''keyword.URL''' * Right-click on '''keyword.URL''' preference and select '''Reset''' * Close '''about:config''' tab -> Search bar ---- Remove any Unwanted/Suspicious Search Engines * https://support.mozilla.com/en-US/kb/Search%20bar#w_removing-a-search-engine -> Close Firefox (click '''Firefox''' button and click '''Exit''') -> Restart Firefox Check and tell if its working. After all of this, Do a MALWARE check with these Malware Scanning programs to ensure that your system is not infected. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their databases before doing a scan. -> Malwarebytes' Anti-Malware * http://www.malwarebytes.org/mbam.php -> SuperAntispyware * http://www.superantispyware.com/ -> Windows Defender Home Page * http://www.microsoft.com/windows/products/winfamily/defender/default.mspx -> Spybot Search & Destroy * http://www.safer-networking.org/en/index.html -> Ad-Aware Free * http://www.lavasoft.com/products/ad_aware_free.php

thanks for that. i decided to clean my laptop by restoring it to its factory image. but i used the steps you gave me and it did work so ill keep those in mind. thanks

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