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ნუ გაებმებით თაღლითების მახეში მხარდაჭერის საიტზე. აქ არასდროს მოგთხოვენ სატელეფონო ნომერზე დარეკვას, შეტყობინების გამოგზავნას ან პირადი მონაცემების გაზიარებას. გთხოვთ, გვაცნობოთ რამე საეჭვოს შემჩნევისას „დარღვევაზე მოხსენების“ მეშვეობით.

ვრცლად

ეს თემა დაარქივებულია. დასვით ახალი კითხვა, თუ დახმარება გესაჭიროებათ.

I Have been using FF but now it won't open.

  • 1 პასუხი
  • 1 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 13 ნახვა
  • ბოლოს გამოეხმაურა cor-el

suepaulson
suepaulson
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I can no longer open Firefox. I have tried the following solutions with no luck:

I tried to uninstall Firefox so I can reinstall FF and I got this message: "FF must be closed to proceed with the uninstall" "Please close FF to continue"

I tried to download a new FF install. When I got to the Mozilla setup wizard and chose standard install I got this message: "FF must be closed to proceed with the installation" "Please close FF to continue" 

I have also gone into task manager and closed the open FF processes and restarted the computer.  I still could not open FF.

I have also tried opening the profile folder and deleting the "parent.lock" file, per a previous suggestion I received.

I need help.

I can no longer open Firefox. I have tried the following solutions with no luck: I tried to uninstall Firefox so I can reinstall FF and I got this message: "FF must be closed to proceed with the uninstall" "Please close FF to continue" I tried to download a new FF install. When I got to the Mozilla setup wizard and chose standard install I got this message: "FF must be closed to proceed with the installation" "Please close FF to continue" I have also gone into task manager and closed the open FF processes and restarted the computer. I still could not open FF. I have also tried opening the profile folder and deleting the "parent.lock" file, per a previous suggestion I received. I need help.

გადაწყვეტა შერჩეულია

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps to uninstall Firefox.

You can also remove the Firefox program folder manually on disk.

  • (32 bit Windows) C:\Program Files\Mozilla Firefox\
  • (64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\

See also:

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

პასუხის ნახვა სრულად 👍 1

ყველა პასუხი (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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შერჩეული გადაწყვეტა

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps to uninstall Firefox.

You can also remove the Firefox program folder manually on disk.

  • (32 bit Windows) C:\Program Files\Mozilla Firefox\
  • (64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\

See also:

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: