We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-f13d802e-81d7-48fb-b101-ecdd22130310 3/9/2013 8:00 PM
bp-f2671c35-3e3d-4ef7-8251-7debe2130309 3/9/2013 6:27 PM
bp-e7a15878-5bf8-4bd6-9d08-61a8d2130309 3/9/2013 6:23 PM
bp-685d7b1a-87a5-4077-a76d-027152130309 3/9/2013 12:27 AM
bp-dd5da95b-7ab1-47cb-9ad5-d3c3d2130309 3/9/2013 12:23 AM
bp-0d40eac3-8740-4efc-ad53-836972130309 3/9/2013 12:13 AM

We are aware and looking into this issue; Bug 802825

This report is about the Flash plugin:

• bp-f13d802e-81d7-48fb-b101-ecdd22130310 3/9/2013 8:00 PM

Make sure that you have the latest version of all plugins.

• http://www.mozilla.org/plugincheck/

• http://www.adobe.com/software/flash/about/
• http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

You can check for problems with current Flash plugin versions and try these:

• disable protected mode in Flash 11.3 and later
• disable hardware acceleration in the Flash plugin

• http://kb.mozillazine.org/Flash#Troubleshooting
• http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

I disabled protected mode by inserting ProtectedMode=0 in the cfg file, but this did not solve the problem.

How do I disable hardware acceleration in the flash plugin? I did not see the instructions in your links.

I did see the recommendation to revert to flash 10.3 - is this something I should try?

See:

• http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

Flash "Display settings" window:

• http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

I disabled the flash hardware accelerator and attaching a file to a gmail compose still crashes. There is one difference - the file started to load into the email before crashing instead of crashing immediately.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

In safe mode with networking, the compose with attachment works fine. Rebooting in normal mode, and it does not work. Where do we go from here?

You may have security or other software that is blocking the uploading of the files.
So you can check the settings in those programs.

After going through all the services and startup programs using msconfig, I isolated the problem to a conflict with Dell Media Center in the startup. I deleted the software (preinstalled on the laptop) since I never use it anyway, re-enabled the flash hardware acceleration and deleted the protected mode line in the flash cfg file.

NO MORE CRASHES when trying to attach a file to a gmail post!

Thanks for all your help - could not have fixed this without you.

de1f8a39-85da-45bf-89dc-b4005abf80da8/12/20134:23 PM 14e47388-6a14-4563-a5b7-d384742713ef8/12/20134:03 PM b2c2e64b-c830-40bb-badd-e1514acb79c27/18/20136:52 AM 3a950cc3-e22d-474b-91aa-c29ad4f5b8a77/11/201312:15 AM 76305b63-f68b-4fc7-abe7-76028a12ccb37/6/201312:56 PM

Is there a fix for this as of yet? In my case there is no Dell media Center and its just occurring approximately every 15mins or so when attempting to attach a file in gmail.

Zer0724: In order to better assist you, please ask a new question. Thank you!