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ნუ გაებმებით თაღლითების მახეში მხარდაჭერის საიტზე. აქ არასდროს მოგთხოვენ სატელეფონო ნომერზე დარეკვას, შეტყობინების გამოგზავნას ან პირადი მონაცემების გაზიარებას. გთხოვთ, გვაცნობოთ რამე საეჭვოს შემჩნევისას „დარღვევაზე მოხსენების“ მეშვეობით.

ვრცლად

ეს თემა დაარქივებულია. დასვით ახალი კითხვა, თუ დახმარება გესაჭიროებათ.

cannot add-on ask.com as a search engine

  • 4 პასუხი
  • 2 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 6 ნახვა
  • ბოლოს გამოეხმაურა ydaltak

ydaltak
ydaltak
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when i click on ask.com to add the search engine to my list, i get a pop-up that says "sorry, you must use a mozilla based browser (such as firefox) to install a search plugin." and of course, i am using the latest version of firefox.

when i click on ask.com to add the search engine to my list, i get a pop-up that says "sorry, you must use a mozilla based browser (such as firefox) to install a search plugin." and of course, i am using the latest version of firefox.

გადაწყვეტა შერჩეულია

The way the site works, it checks certain browser capabilities. Here is a way to double-check.

Open the Web console by pressing Ctrl+Shift+k

Next to the caret (>), paste the following (it's all one long line) and press Enter: 

if(window.external && window.external.AddSearchProvider) alert("OK"); else alert("FAIL");

I'm guessing you'll get FAIL because that's how you get the "sorry..." message on the add-ons website.

(You can close the web console by pressing Ctrl+Shift+k again.)

I'm not aware of any built-in way to disable this function. I wonder whether one of your add-ons might be blocking it? Could you restart in Safe Mode and try adding it again?

Help > Restart with Add-ons Disabled

Click the Restart in Safe Mode button, not the Reset button.

More info on Safe Mode: Diagnose Firefox issues using Troubleshoot Mode.

პასუხის ნახვა სრულად 👍 2

ყველა პასუხი (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Are you trying to add it from here?

https://addons.mozilla.org/firefox/addon/askcom/

ydaltak
ydaltak კითხვის დამსმელი
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no, that wasn't where i was trying to add it from, but that location gave me the same error message.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

შერჩეული გადაწყვეტა

The way the site works, it checks certain browser capabilities. Here is a way to double-check.

Open the Web console by pressing Ctrl+Shift+k

Next to the caret (>), paste the following (it's all one long line) and press Enter: 

if(window.external && window.external.AddSearchProvider) alert("OK"); else alert("FAIL");

I'm guessing you'll get FAIL because that's how you get the "sorry..." message on the add-ons website.

(You can close the web console by pressing Ctrl+Shift+k again.)

I'm not aware of any built-in way to disable this function. I wonder whether one of your add-ons might be blocking it? Could you restart in Safe Mode and try adding it again?

Help > Restart with Add-ons Disabled

Click the Restart in Safe Mode button, not the Reset button.

More info on Safe Mode: Diagnose Firefox issues using Troubleshoot Mode.

ydaltak
ydaltak კითხვის დამსმელი
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i restarted in safe mode and was able to add ask.com. thanks!