Hello,

It sounds like you may be using different versions of the Norton toolbar. The one on the desktop must be older and not updated for v24 of Firefox. The one the laptop must be newer.

See here for where to get the latest version of the Norton toolbar:

https://support.norton.com/sp/en/uk/home/current/solutions/v58055475_EndUserProfile_en_us

On a side note v24 of Firefox is no longer the latest version. To get the latest security updates you should update to v25. See here:

Update Firefox to the latest release

I hope this helps. Let me know if not.

Followed all of your instruction (thank you by the way) but it didn't change anything. I have the same versions of Firefox and Norton (even toolbar) on both computers.

The toolbar was turned off when I updated to v. 24. Is there something in the config files that may be affected?

Hmm. Ok. I suggest uninstalling the norton toolbar and then installing again.

Does that help?

I uninstalled Firefox and reinstalled the latest version. The Norton toolbar popped right up. Thanks

I recall a Norton staff saying a few times that it can work best if you update Norton first before updating Firefox to the next new Release.