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thunderbird freezes cannot delete

  • 7 replies
  • 1 has this problem
  • 10 views
  • Last reply by christ1

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I can delete a couple of emails, then when I go to delete more, it freezes. I cannot read/delete any emails. I close program, reopen and can delete one/two then it happens again.

I can delete a couple of emails, then when I go to delete more, it freezes. I cannot read/delete any emails. I close program, reopen and can delete one/two then it happens again.

All Replies (7)

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What is your anti-virus software?

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Norton internet security

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hi. that does work, but what about when I go back into normal mode...I will try and see, and let you know.

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Chances are that Norton is causing the problems with Thunderbird. Exclude the Thunderbird profile folder from being scanned by Norton. Don't let Norton scan incoming and outgoing messages or attachments.

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hi. I disabled Norton, and it still happens. I have also excluded it too. I am able to delete a few messages, then it freezes, sometimes the bottom green "thinking bar" is active, and then I cannot select any other emails to read either. the only way out is exit thunderbird, restart, but it happens again after a few deletions...

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I have no idea about Norton. You might ask in a Norton forum for help. Do you run any other 'security' software?