Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird can't find my existing e-mailaccount

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by Bregje

Bregje
Bregje
more options

My former hard disk crashed. On the new one (Windows 7) I have downloaded and installed Thunderbird. When trying to use it, I get the screen with the question 'Do you want a new e-mail address?' I have one, so I click the box 'Skip this and use my existing account'. Then I get the screen 'E-mailaccount-set-up'. I fill out Name, E-mail address and Password (which I double checked with my webhoster). Then the problem arises for I get the message: Thunderbird has not been able to find settings for your e-mailaccount.

Can you please help me to get Thunderbird recognise my existing e-mailaccount? Thanks, Bregje

My former hard disk crashed. On the new one (Windows 7) I have downloaded and installed Thunderbird. When trying to use it, I get the screen with the question 'Do you want a new e-mail address?' I have one, so I click the box 'Skip this and use my existing account'. Then I get the screen 'E-mailaccount-set-up'. I fill out Name, E-mail address and Password (which I double checked with my webhoster). Then the problem arises for I get the message: Thunderbird has not been able to find settings for your e-mailaccount. Can you please help me to get Thunderbird recognise my existing e-mailaccount? Thanks, Bregje

Chosen solution

Did you back up the profile for Thunderbird? Without that, you cannot get back the saved information and messages in your account.

Read this answer in context 👍 0

All Replies (2)

finitarry
finitarry
more options

Chosen Solution

Did you back up the profile for Thunderbird? Without that, you cannot get back the saved information and messages in your account.

Bregje
Bregje Question owner
more options

Finitarry, thanks a lot for your answer! I did back up the profile for Thunderbird and had restored it in the proper place. Thanks to your answer, I checked the folder and saw that the file registry.dat was missing. After copying this, everything functioned perfectly. Problem solved!