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Can't download certain attachments; rolls across top of screen.

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

mwhite625
mwhite625
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When I receive certain attachments, I cannot open them. I click on the attachment, and boxes scroll across the top of the screen and keep on scrolling. I have to X out of the e-mail and start over again, and I never am able to download these attachments. I know that I have not done something that I am supposed to do to be able to download all attachments, but I don't know what that "something" is. I probably will not be able to understand what I am supposed to do. Obviously, the person sending the e-mail and attachment is using some kind of program to attach that I don't have. Help!

When I receive certain attachments, I cannot open them. I click on the attachment, and boxes scroll across the top of the screen and keep on scrolling. I have to X out of the e-mail and start over again, and I never am able to download these attachments. I know that I have not done something that I am supposed to do to be able to download all attachments, but I don't know what that "something" is. I probably will not be able to understand what I am supposed to do. Obviously, the person sending the e-mail and attachment is using some kind of program to attach that I don't have. Help!

All Replies (2)

FredMcD
FredMcD
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

FredMcD
FredMcD
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What is the provider you are using?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

  • Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.