Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Odd atrifact in scroll bar, is it a Firefox bug?

  • 2 replies
  • 2 have this problem
  • 15 views
  • Last reply by MarkofPA

more options

I'm not sure if it comes from Firefox...but a grey rectangle appears at the bottom of right side scrollbar. this is not clickable but is drag-able, remains on top of all other desktop items. No action when arrow pointer is on object. Restarting removes this, I haven't exactly pegged when it reappears, sometime in normal website reading...object persists after closing firefox. In the screenshot, I have moved the object out to the indicated position.

I'm not sure if it comes from Firefox...but a grey rectangle appears at the bottom of right side scrollbar. this is not clickable but is drag-able, remains on top of all other desktop items. No action when arrow pointer is on object. Restarting removes this, I haven't exactly pegged when it reappears, sometime in normal website reading...object persists after closing firefox. In the screenshot, I have moved the object out to the indicated position.
Attached screenshots

All Replies (2)

more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

more options

Artifact disappeared on it's own...until a Firefox update today. Appeard again at the bottom of right vert. scrollbar.