We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Scroll with mouse wheel requires multiple "ticks" to start scrolling

  • 2 replies
  • 5 have this problem
  • 2 views
  • Last reply by lucidcrux

lucidcrux
lucidcrux
more options

I recently got a new mouse, and now when using firefox the scroll wheel doesn't want to work correctly. Everywhere else I can do single scroll ticks to scroll content, but in firefox a single tick scroll is just ignored as are multiple ticks if done somewhat slow. In order to get firefox to actually scroll with the mouse wheel I have to quickly do a few ticks at once. Doing so makes for very inaccurate control.

I've tried turning off smooth scroll, hardware acceleration, and pixel scroll, but none of those helped. Any help getting firefox to stop ignoring slow and single scroll ticks would be greatly appreciated.

I recently got a new mouse, and now when using firefox the scroll wheel doesn't want to work correctly. Everywhere else I can do single scroll ticks to scroll content, but in firefox a single tick scroll is just ignored as are multiple ticks if done somewhat slow. In order to get firefox to actually scroll with the mouse wheel I have to quickly do a few ticks at once. Doing so makes for very inaccurate control. I've tried turning off smooth scroll, hardware acceleration, and pixel scroll, but none of those helped. Any help getting firefox to stop ignoring slow and single scroll ticks would be greatly appreciated.

Chosen solution

Alright, after some searching around I found this reported on a different logitech mouse and it ended up being the set point extension for firefox. I turned that off and scrolling started to work fine in firefox.

Read this answer in context 👍 2

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the settings in the mouse driver software in case something has changed?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

lucidcrux
lucidcrux Question owner
more options

Chosen Solution

Alright, after some searching around I found this reported on a different logitech mouse and it ended up being the set point extension for firefox. I turned that off and scrolling started to work fine in firefox.