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firefox crashes after clicking icon

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  • Last reply by FredMcD

cerisdevoi
cerisdevoi
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A couple of days ago firefox stopped working on my computer. (Windows 7, SP1, 64 bit) the issue is that the program crashes before it even opens. when you click the icon on the task bar, the box shows up around the icon showing that it is opening, but before any window opens, the box disappears and firefox doesn't open. I have tried uninstalling and reinstalling multiple times.

A couple of days ago firefox stopped working on my computer. (Windows 7, SP1, 64 bit) the issue is that the program crashes before it even opens. when you click the icon on the task bar, the box shows up around the icon showing that it is opening, but before any window opens, the box disappears and firefox doesn't open. I have tried uninstalling and reinstalling multiple times.

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FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Stay in Safe Mode.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}