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cant delete messages in yahoo e mail

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by jessbee

jessbee
jessbee
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I can receive e mails in yahoo e mail but can't delete them. The delete button will not click or work. Same with move button and all buttons on that line. When I try to click on delete, nothing happens. Can delete e mails in explorer after not being able to delete the same message in firefox

I can receive e mails in yahoo e mail but can't delete them. The delete button will not click or work. Same with move button and all buttons on that line. When I try to click on delete, nothing happens. Can delete e mails in explorer after not being able to delete the same message in firefox

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.10 Adobe PDF Plug-In For Firefox and Netscape 11.0.9

Having more than one version of a program may cause issues.

Read this answer in context 👍 1

All Replies (2)

FredMcD
FredMcD
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Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.10 Adobe PDF Plug-In For Firefox and Netscape 11.0.9

Having more than one version of a program may cause issues.

jessbee
jessbee Question owner
more options

Thank you for the response. That was in essence what I decided to do, except I decided to go back to the default firefox setting, which in effect cleared all the add ons and plug ins. This solved the problem, so I have marked it problem solved.