Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 3 replies
  • 2 have this problem
  • 11 views
  • Last reply by John99

more options

Hi guys,

I installed Firefox using the setup stub 38.0.5 and I still have the stub on my desktop. the problem is that I cannot delete or shred the stub. I can only put it in the recycle bin but no more. When I do try to delete or shred it my PC locks up/crashes. HELP!

Hi guys, I installed Firefox using the setup stub 38.0.5 and I still have the stub on my desktop. the problem is that I cannot delete or shred the stub. I can only put it in the recycle bin but no more. When I do try to delete or shred it my PC locks up/crashes. HELP!

Chosen solution

Sounds more like a Windows issue, as long as Firefox works and is not crashing .

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

Sounds more like a Windows issue, as long as Firefox works and is not crashing .

more options

JWKelly59 said

Hi guys, I installed Firefox using the setup stub 38.0.5 and I still have the stub on my desktop. the problem is that I cannot delete or shred the stub. I can only put it in the recycle bin but no more. When I do try to delete or shred it my PC locks up/crashes. HELP!

Thank you John99 for your speedy reply. My issue is now resolved. I could not delete or shred the stub as long as it was in my download folder, and my recycle bin. Once I moved it to my desktop, I was able to shred it. Thanks again.

more options

Glad you sorted it out, and thanks for posting back.

You will have already discovered where your own downloads files are, and probably also noticed Firefox's option to open the containing folder of those files. The following article provides more detail and related information complete with screenshots: